13 modules

Spanning all aspects of leadership and management

15 months

Typical timeframe to complete the course

Suitable for

Senior managers, or Directors of SMEs

Equivalent to

Under-graduate degree third year, BTEC Advanced Professional Diploma
ILM Leadership training online

Overview

This qualification – ILM Diploma in Leadership and Management – is specifically designed for new and existing managers, team leaders or supervisors that require upskilling in the art of team management and leadership.

 

This is a highly interactive qualification, delivered using blended learning methodologies, which can include; virtual classroom, face to face workshops, self-directed distance learning, case studies, role-plays, video presentations, and group discussions. Practical workplace examples are used throughout the delivery to provide a fuller understanding for the application of the learner’s new knowledge and skills.

Blended learning

Delivered via classroom, both physical and virtual

Highly rated

Our business customers come back to us time and again

Accredited course

Globally recognised qualifications and travel

Learning support

Access to tutors and other experts through your learning

Quality of learning

Full-time tutors who have attended world-class universities
athe Online Qualifications

Course delivery

Each Unit of learning is completed by the learner over four to six consecutive weeks. Learners have 24-7-365 access to learning resources (books, handouts, case studies, models, etc.) for the duration of their study, from our state-of-the-art LMS (Moodle), providing for flexible and convenient learning. Learners are required to complete several learning activities along with ILM Assignments. Learners have one-to-one tutor support to complete the assignments.

Course activities

  • Classroom tuition (face-to-face or virtual)
  • Learner materials, textbooks, handouts, tools, aids, etc
  • One-to-one Tutor support to complete the Assignment
  • Grading of Assignment and certification from ILM

Course content

UNIT 1: DEVELOPING YOUR LEADERSHIP STYLES

Unit Content

  • Visiting Leadership Styles and Models
  • Exploring Effective Leadership
  • Factors Influencing Appropriate Leadership Styles
  • Leadership & Character
  • Developing Yourself as a Leader

 

Unit Objectives

By the end of this Unit, students will be able to:

  • Evaluate the importance of performance and engagement with followers in an organisation
  • Review own leadership styles by using a diagnostic
  • Assess the effectiveness of own leadership styles
  • Using the self-assessment of own leadership styles activity described in assessment criteria 2.1 and 2.2, evaluate the implications for self and own organisation
  • Evaluate the impact of changes in the situation on the effectiveness of the adopted style
  • Evaluate the factors which impact on leadership effectiveness
  • Assess own leadership behaviour in terms of these factors
  • Produce an action plan for developing own leadership style and effectiveness
  • Explain the benefits of implementing the action plan
  • Explain how you will monitor and evaluate the action plan

UNIT 2: UNDERSTANDING THE COMMUNICATION PROCESS IN THE WORKPLACE

Unit Content

  • Communication Process in the Workplace
  • Methods of Communication
  • Effectiveness of Communication

 

Unit Objectives

By the end of this Unit, students will be able to:

  • Explain the importance of effective communication in the workplace
  • Describe the stages in the communication cycle
  • Identify possible barriers to communication in the workplace
  • Explain how to overcome a potential barrier to communication
  • Describe the main methods of written and oral communication in the workplace and their uses
  • Identify the main advantages and disadvantages of written methods of communication
  • Identify the main advantages and disadvantages of oral communication
  • Explain how non-verbal communication can influence the effectiveness of oral communication
  • Explain the value of feedback in ensuring effective communication
  • Assess own performance in a frequently used method of communication
  • Outline actions to improve own performance in communication

UNIT 3: DEVELOPING PEOPLE IN THE WORKPLACE

Unit Content

  • Understanding the Importance of Promoting Personal Development
  • Planning for an Individual’s Development

 

Unit Objectives

By the end of this Unit, students will be able to:

  • Assess the potential benefits to the organisation of developing individuals
  • Assess the benefits to the individual of personal development
  • Assess how to manage an individual’s expectations in respect to personal development.
  • Evaluate development vehicles in the organisation appropriate to the development needs of the individual
  • Develop a plan to meet the identified development needs of an individual

UNIT 4: LEADING AND MOTIVATING A TEAM EFFECTIVELY

Unit Content

  • Communicating the Organisations Vision and Strategy to the Team
  • Motivating and Developing the Team

 

Unit Objectives

By the end of this Unit, students will be able to:

  • Explain the importance of the team having a common sense of purpose that supports the overall vision and strategy of the organisation
  • Explain the role that communication plays in establishing a common sense of purpose
  • Assess the effectiveness of own communication skills on the basis of the above
  • Describe the main motivational factors in a work context and how these may apply to different situations, teams and individuals
  • Explain the importance of a leader being able to motivate teams and individuals and gain their commitment to objectives
  • Explain the role that the leader plays in supporting and developing the team and its members and give practical examples of when this will be necessary

UNIT 5: UNDERSTANDING ORGANISING AND DELEGATING IN THE WORKPLACE

Unit Content

  • Defining Delegation, Authority, Power, Responsibility and Accountability
  • Concepts of Delegation and Empowerment
  • Process of Delegation
  • Making Effective and Efficient use of People’s Knowledge and Skills
  • Planning the Team’s Work to Achieve Objectives
  • Techniques to Monitor the Outcomes of Delegation

 

Unit Objectives

By the end of this Unit, students will be able to:

  • Explain the importance of making effective and efficient use of people’s knowledge and skills while planning a team’s work to achieve objectives
  • Explain how to identify the appropriate person for an activity in the workplace
  • Explain how human resource planning can be used to assure output and quality in the workplace
  • Explain how to delegate tasks effectively
  • Describe the benefits of empowerment in the workplace
  • Identity barriers to delegation and how these can be overcome
  • Explain a technique that could be used to monitor the outcomes of delegation in the workplace

UNIT 6: SETTING TEAM OBJECTIVES IN THE WORKPLACE

Unit Content

  • Methods of Time Management
  • Setting, Prioritising and Monitoring SMART Objectives for the Team
  • Assess Achievement of Workplace Objectives

 

Unit Objectives

By the end of this Unit, students will be able to:

  • Explain the need for effective time management
  • List time management techniques and practices
  • Describe a time management technique that can be used to achieve a personal/team objective
  • Explain the importance of workplace team objectives
  • Set SMART objectives to achieve team objective
  • Outline ways of monitoring progress against objectives
  • Review achievement of SMART objectives against success criteria
  • Gather feedback on team performance
  • Identify areas for team development and improvement for achieving workplace objectives

UNIT 7: UNDERSTANDING CONFLICT MANAGEMENT IN THE WORKPLACE

Unit Content

  • Workplace Conflict
  • Resolving Workplace Conflict

 

Unit Objectives

By the end of this Unit, students will be able to:

  • Identify causes of conflict at work
  • Describe the stages in the development of conflict
  • Explain the effects of conflict on individual and team performance at work
  • Explain any recognised technique a manager could use to minimise and resolve conflict in the workplace
  • Describe how a manager could promote a positive atmosphere in order to minimise the adverse effects of conflict

UNIT 8: UNDERSTANDING CUSTOMER SERVICE STANDARDS AND REQUIREMENTS

Unit Content

  • Legal and Organisational Requirement for Managing Customer Service
  • Understanding Customer Service Standards
  • Monitoring Customer Service Performance

 

Unit Objectives

By the end of this Unit, students will be able to:

  • Describe the main legal rights of customers
  • Describe an organisation’s commitments to customers
  • Describe the manager’s responsibilities in relation to customer service
  • Describe the purpose of customer service standards
  • Explain how customer service standards and procedures are used to meet customer needs
  • Explain how an organisation monitors customer service against the standards set
  • Explain how feedback on customer satisfaction can be used to improve performance in customer service

UNIT 9: SOLVING PROBLEMS AND MAKING DECISIONS

Unit Content

  • What is a Problem?
  • Gathering and Interpreting Information to Solve a Problem
  • Evaluating Options to Make a Decision
  • Planning, Monitoring and Reviewing Decisions

 

Unit Objectives

By the end of this Unit, students will be able to:

  • Describe a problem, its nature, scope and impact
  • Gather and interpret information to identify possible solutions to a problem
  • Prepare a summary of the options providing facts and evidence
  • Apply a simple decision making technique to evaluate options to arrive at the best solution
  • Plan the implementation and communication of the decision
  • Describe which monitoring and review techniques could be used to evaluate outcomes

UNIT 10: MANAGING WORKPLACE PROJECTS

Unit Content

  • Understanding “Project Management”
  • Project Management Processes & Tools

 

Unit Objectives

By the end of this Unit, students will be able to:

  • Identify a simple workplace project
  • Use a simple tool for determining the financial viability of the project
  • Product a project plan using an appropriate project planning technique
  • Set objectives and targets/milestones to monitor performance and review plans within the project
  • Use a project evaluation technique to evaluate the project
  • List areas where net savings can be achieved as a result of the workplace project
  • Identify wider non-financial implications that can result from the workplace project

UNIT 11: UNDERSTANDING COSTS AND BUDGETS IN AN ORGANISATION

Unit Content

  • Understanding Budgets Within an Organisation
  • Understanding Costs Within an Organisation

 

Unit Objectives

By the end of this Unit, students will be able to:

  • Explain the importance of agreeing to a budget and operating within it
  • Describe the process by which a budget is agreed in an organisation
  • Explain the process of gathering information to be used for the determination and/or revision of budgets
  • Describe a method to monitor variance between actual and budgeted performance
  • Explain fixed and variable costs in relation to the organisation
  • Explain the concept of break even in relation to the organisation
  • Explain the purpose and nature of basic cost statements
  • Explain the value of standard costing and its role as a control mechanism
  • Describe mechanisms in the organisation to maintain control of costs

UNIT 12: MANAGING EQUALITY AND DIVERSITY IN OWN AREA

Unit Content

  • Equality and Diversity Law & Legislation
  • Management of Equality and Diversity in the Workplace

 

Unit Objectives

By the end of this Unit, students will be able to:

    • Explain the implications of the legal requirements for equality and diversity on own area of responsibility
    • Evaluate own organisation’s policies and procedures relating to equality and diversity
    • Evaluate the organisation’s implementation of equality and diversity legal requirements and internal policies
    • Make recommendations for improving the management of equality and diversity in own area of responsibility

UNIT 13: DEVELOPING OWN LEADERSHIP CAPABILITY USING ACTION LEARNING

Unit Content

        • The Role of Personal Development
        • Understanding the Fundamentals of Action Learning
        • Developing Better Leadership Skills

 

Unit Objectives

By the end of this Unit, students will be able to:

        • Explain the nature and benefits of action learning
        • Explain the responsibilities of an individual within an action learning set or group including confidentiality and respect for others
        • Identify own leadership strengths and limitations based on an assessment of own leadership behaviours and potential
        • Set personal goals for an extended action learning intervention
        • Prepare individual action learning plans for involvement in action learning sessions for a minimum of twenty hours
        • Complete planned actions to improve leadership
        • Monitor and record own participation in action learning sessions
        • Use feedback from others and own personal reflections to review the effectiveness of action learning undertaken
        • Identify follow up actions required to continue the leadership journey

About ILM

Introduction

ILM is a leading provider of leadership, coaching and management qualifications and training. ILM have been part of the City & Guilds Group since November 2001. ILM operate across ten global regions; Europe, UK, Africa, ASEAN (South East Asia), Caribbean and the Americas, East Asia, India, the Middle East, the Pacific and South Asia.

The ILM suite of qualifications are designed to develop managers and leaders, enabling them to improve staff productivity and drive business performance.

Qualifications

There are 5 levels of ILM qualifications. These start from Level 2 (ideal for team leaders) up to Level 7 (more suited to senior management professionals such as Senior Managers and CEOs). ILM qualifications are available in 3 formats:

            • Awards: the shortest and most concise qualifications
            • Certificates: providing a broader base of knowledge and skills
            • Diplomas: more comprehensive qualifications
Global Qualifications

Why ILM is Different

The ILM leadership, management and coaching qualifications stand out from competition for several reasons:

            • Wide choice
            • Highly flexible
            • Focus on work-based learning
            • Quality assured

How to get certified

  • Complete the Diploma in Leadership and Management Units

    Individual Units range from 7 to 14 hours of face-to-face or virtual classroom (virtual classroom sessions are recorded for learners to access at a later date or in different time zones or where unable to attend)

  • Complete Self-Directed Learning and Unit Assignments

    One-to-one tutor support is provided

  • Submit your Assignment(s)

    Learners have six weeks to successfully complete each Assignment

  • Achieve Your Qualification

    Learners will receive their ILM Qualification approximately 3 to 4 months after having submitted their final Assignment

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