ILM Certificate in Human Resource Management and Development (Level 5 QQI)

13 modules

Spanning all aspects of leadership and management

12 months

Typical timeframe to complete the course

Suitable for

Senior managers, or Directors of SMEs

Equivalent to

Level 5 QQI (UK – BTEC Level 3)

ILM Leadership training online

Overview

This qualification – ILM Certificate in Human Resource Management and Development – provides a broader base of knowledge and skills. It is specifically designed for new and existing HR administrators/officers, workplace trainers/coaches, team leaders or supervisors that require upskilling in the art of team development and management of individuals and teams.

This is a highly interactive qualification, delivered using blended learning methodologies, which can include; virtual classroom, face to face workshops, self-directed distance learning, case studies, role-plays, video presentations, and group discussions. Practical workplace examples are used throughout the delivery to provide a fuller understanding for the application of the learner’s new knowledge and skills.

Blended learning

Delivered via classroom, both physical and virtual

Highly rated

Our business customers come back to us time and again

Accredited course

Globally recognised qualifications and travel

Learning support

Access to tutors and other experts through your learning

Quality of learning

Full-time tutors who have attended world-class universities

Course delivery

Each Unit of learning is completed by the learner over four to six consecutive weeks. Learners have 24-7-365 access to learning resources (books, handouts, case studies, models, etc.) for the duration of their study, from our state-of-the-art LMS (Moodle), providing for flexible and convenient learning. Learners are required to complete several learning activities along with ILM Assignments. Learners have one-to-one tutor support to complete the assignments.

Course activities

Classroom tuition (face-to-face or virtual)
Learner materials, textbooks, handouts, tools, aids, etc
One-to-one Tutor support to complete the Assignment
Grading of Assignment and certification from ILM

Course content

UNIT 1: UNDERSTANDING THE COMMUNICATION PROCESS IN THE WORKPLACE

Unit Content

Communication Process in the Workplace
Methods of Communication
Effectiveness of Communication

Unit Objectives

By the end of this Unit, students will be able to:

Explain the importance of effective communication in the workplace
Describe the stages in the communication cycle
Identify possible barriers to communication in the workplace
Explain how to overcome a potential barrier to communication
Describe the main methods of written and oral communication in the workplace and their uses
Identify the main advantages and disadvantages of written methods of communication
Identify the main advantages and disadvantages of oral communication
Explain how non-verbal communication can influence the effectiveness of oral communication
Explain the value of feedback in ensuring effective communication
Assess own performance in a frequently used method of communication
Outline actions to improve own performance in communication

UNIT 2: UNDERSTANDING RECRUITMENT AND SELECTION OF NEW STAFF IN THE WORKPLACE

Unit Content

Recruitment and the Law
Recruitment in the Workplace
Selection Techniques

Unit Objectives

By the end of this Unit, students will be able to:

Identify an organisation’s policies and procedures that could guide the manager in recruitment and selection
Explain how to conduct a job analysis and prepare a job description and person specification for an identified post
Explain how a manager would prepare for selection interviews to ensure impartiality and optimum decision making in selecting the most suitable applicant
Explain a recognised selection technique that could be used during interviews

UNIT 3: UNDERSTANDING TRAINING AND COACHING IN THE WORKPLACE

Unit Content

Learning & Training Methodologies
Training & Assessment Design
Training Delivery
Managing Workplace Learners
The Skills of Coaching
Establishing Training & Coaching Needs Within The Workplace
Training & Coaching Records/Systems

Unit Objectives

By the end of this Unit, students will be able to:

Explain how to identify the training needs for individuals in the workplace
Describe training techniques appropriate to the workplace
Explain how knowledge of different learning styles can assist when training individuals in the workplace
Describe a method of evaluating the effectiveness of training
Describe how to maintain training records in the workplace
Explain how to identify the coaching needs for individuals in the workplace
Explain how to plan the coaching for an individual in the workplace
Explain the importance of feedback in coaching
Describe a method of evaluating the effectiveness of coaching in the workplace
Design and/or present a workplace training or coaching event for use within your organisation

UNIT 4: DEVELOPING PEOPLE IN THE WORKPLACE

Unit Content

Understanding the Importance of Promoting Personal Development
Planning for an Individual’s Development

Unit Objectives

By the end of this Unit, students will be able to:

Assess the potential benefits to the organisation of developing individuals
Assess the benefits to the individual of personal development
Assess how to manage an individual’s expectations in respect to personal development.
Evaluate development vehicles in the organisation appropriate to the development needs of the individual
Develop a plan to meet the identified development needs of an individual

UNIT 5: UNDERSTANDING DISCIPLINE IN THE WORKPLACE

Unit Content

Legal Aspects and Organisational Policy Relating to Discipline in the Workplace
Monitoring Discipline in the Workplace

Unit Objectives

By the end of this Unit, students will be able to:

Briefly describe the legal aspects of the disciplinary process
Identify an organisation’s employment policies and procedures that could guide the manager in dealing with disciplinary issues
Describe the purpose of disciplinary procedure
Identify the interpersonal behaviour and support skills required by a manager to monitor discipline in the workplace

UNIT 6: UNDERSTANDING CONFLICT MANAGEMENT IN THE WORKPLACE

Unit Content

Workplace Conflict
Resolving Workplace Conflict

Unit Objectives

By the end of this Unit, students will be able to:

Identify causes of conflict at work
Describe the stages in the development of conflict
Explain the effects of conflict on individual and team performance at work
Explain any recognised technique a manager could use to minimise and resolve conflict in the workplace
Describe how a manager could promote a positive atmosphere in order to minimise the adverse effects of conflict

UNIT 7: DIVERSITY IN THE WORKPLACE

Unit Content

An Introduction to Equality and Diversity
Equality and Diversity; the Law
Managing Equality and Diversity in the Workplace

Unit Objectives

By the end of this Unit, students will be able to:

Outline the organisational policy on Equality and Diversity in the workplace
Explain how a team leader can promote equality and diversity in the team
Give an example of inappropriate behaviour in relation to equality and diversity in the workplace and how it should be addressed
State the organisation’s referral process for dealing with inappropriate behaviour that is beyond the team leader’s authority
Give an example of a situation where an individuals’ views may clash with organisational expectations
Explain the possible implications for a team leader in dealing with a clash between individual values and organisational expectations

About ILM

Introduction

ILM is a leading provider of leadership, coaching and management qualifications and training. ILM have been part of the City & Guilds Group since November 2001. ILM operate across ten global regions; Europe, UK, Africa, ASEAN (South East Asia), Caribbean and the Americas, East Asia, India, the Middle East, the Pacific and South Asia.

The ILM suite of qualifications are designed to develop managers and leaders, enabling them to improve staff productivity and drive business performance.

Qualifications

There are 5 levels of ILM qualifications. These start from Level 2 (ideal for team leaders) up to Level 7 (more suited to senior management professionals such as Senior Managers and CEOs). ILM qualifications are available in 3 formats:

- - - - Awards: the shortest and most concise qualifications
        Certificates: providing a broader base of knowledge and skills
        Diplomas: more comprehensive qualifications

gold globe

Why ILM is Different

The ILM leadership, management and coaching qualifications stand out from competition for several reasons:

- - - - Wide choice
        Highly flexible
        Focus on work-based learning
        Quality assured

How to get certified

Complete the Diploma in Leadership and Management Units
Individual Units range from 7 to 14 hours of face-to-face or virtual classroom (virtual classroom sessions are recorded for learners to access at a later date or in different time zones or where unable to attend)
Complete Self-Directed Learning and Unit Assignments
One-to-one tutor support is provided
Submit your Assignment(s)
Learners have six weeks to successfully complete each Assignment
Achieve Your Qualification
Learners will receive their ILM Qualification approximately 3 to 4 months after having submitted their final Assignment

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Why South East College?

98% of students agree “Training was relevant to my need” with 66% strongly agreeing

97% of students agree “Training was delivered to a high standard” with 82% strongly agreeing

100% of students agree “Participation/interaction was encouraged” with 77% strongly agreeing

94% of students agree “I can apply the skills/knowledge that i learned” with 68% strongly agreeing

97% of students agree “I would recommend this training to others” with 71% strongly agreeing

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