Welcome to the Customer Service Skills eCourse

Ensuring all customer interactions are memorable

This eCourse aims to provide you with the knowledge and understanding of how to deliver excellent customer service, and how customer complaints and problems are resolved successfully in a retail business.

Commencing February 21


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Commencing February 21

Location :         Online

Accreditation :  ATHE

Price :               €145

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Online learning

Delivered via our e-learning platform any time any place.

Highly rated

Our business customers come back to us time and again

Accredited course

Fully accredited by Awards for Training and Higher Education (ATHE)

Learn at your pace

Fit your learning around your lifestyle

Quality of learning

Full-time tutors who have attended world-class universities.
Customer Service Skills

12 hours of study required (approximately)

4 learning topics

About the course

This eCourse requires approximately 12 hours of study.

There are four learning topics:

  1. Providing Excellent Customer Service
  2. Listening To Your Customers
  3. Interpreting Customer Service Standards
  4. Resolving Customer Service Complaints and Problems


Retailing is an intensely competitive sector. Today’s consumer are spoiled for choice with retail stores of all sizes in various convenient locations. Nobody forces consumers to use any one retailer – they make their own choice, so consumers hold the power in the relationship. However, without a customer a retail store goes out of business!
Customer Service Skills

Other course information

Who is the course suitable for?

This eCourse is suitable whether you are new to the retail sector or you wish to upskill
yourself within your current retail role, or one you aspire to! You have access to your course 24 hours a day, seven days a week, 365 days a year, making learning work for you, at a pace and time that suits you. Learners with a keen interest in working within the retail sector and existing retail employees.


How you are assessed

When you have completed your eCourse, take the on-line assessment to test and validate your new knowledge! Once successful you will receive an ATHE Endorsed Programme Certificate in Customer Service Skills from South East College of Further Education & Training.


Who developed the course?

This eCourse; Customer Service Skills was designed and developed by Susan Madden. Susan holds an MSc in adult education and has over 30 years experience and expertise in designing, developing and delivering retail courses.

Read what our clients say

Why South East College?

98% of students agree “Training was relevant to my need” with 66% strongly agreeing
97% of students agree “Training was delivered to a high standard” with 82% strongly agreeing
100% of students agree “Participation/interaction was encouraged” with 77% strongly agreeing
94% of students agree “I can apply the skills/knowledge that i learned” with 68% strongly agreeing
97% of students agree “I would recommend this training to others” with 71% strongly agreeing

Enrol now

Let’s Get Started !


Location :         Online

Accreditation :  ATHE

Price :               €145

Download PDF