This course aims to equip you with the necessary knowledge, skills and attitude to deliver excellence in customer service in order to maximise every selling opportunity with a customer.
Welcome to the South East College Consultative Selling Skills course.
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About the course
Introduction
The course is broken down into a 5 Step Process of Consultative Sales Techniques:
Step 1 – First Contact – Opening a Sale
Step 2 – Establishing Customer Wants & Needs – Questioning Techniques
Step 3 – Matching Products & Services – Consultative Skills
Step 4 – Handling a Customer Objection – A Buying Signal
Step 5 – closing the Sale – A Win Win
Student benefits
Student support
The pharmacy or department store tends to be the first port of call for someone with a skin concern or just wanting advice on a good skincare routine or good product recommendations. Being competent to offer a solution-based model of skincare recommendations.
Increased income through upskilling
The pharmacy or department store tends to be the first port of call for someone with a skin concern or just wanting advice on a good skincare routine or good product recommendations.
Get ready for the workforce
The pharmacy or department store tends to be the first port of call for someone with a skin concern or just wanting advice on a good skincare routine or good product recommendations.
Other course information
Who is the course suitable for?
This eCourse is suitable for pharmacy or department store employees, beauty students, or anyone interested in skincare of any age or gender.
How you are assessed
When you have completed your eCourse, take the on-line assessment to test and validate your new knowledge! Once successful you will receive your Certificate in Skin Solutions – a practical guide to achieving healthy and nourished skin.
Who develped the course?
Joanne O,Hogan, a trained skin consultant, who has over 20 years working in the health, skin and beauty industry with both Irish and international skincare brands.
This course will equip you with a professional attitude toward skincare.
Read what our clients say.
Susan McManus
Training and HR Manager | Irish Pharmacy Union
“South East College has delivered ‘Platinum’ training over the years. Learners are blown away by South East Colleges’ professionalism, flexibility and adaptability. They invoke total engagement from their learners and provide the learner with the ability to apply what they have learned to their job function.”
Oonagh O’Hagan
Managing Director | Meagher’s Pharmacy
“The Meagher’s Pharmacy Group has a long-standing relationship with Susan Madden, and partnership with South East College. The Meagher’s Team and I have continued to work closely with Susan and her colleagues on business development projects, further education of management and upskilling of individual team members. Susan has continued to provide me with invaluable support, advise and wise counsel over the years!”