“BWG Foods has worked with Susan Madden, principal of Retail Training Consultancy for up to 15 years. Most recently we have worked in partnership to develop and deliver a bespoke champion customer service programme which was aimed at employees across our retail and wholesale estate. The objective of this training programme was to equip all retail and wholesale employees with the knowledge, behaviour and attitude to deliver exceptional customer service through an in-store champion, specifically trained and motivated in their task.
Working in partnership with Susan we developed and delivered a highly engaging series of workshops. These challenged the participants to excel in the area of customer service. With Susan’s mentoring support each participant succeeded in bringing real change to our business and changed attitudes and perceptions to customer service throughout.
In our experience of dealing with Susan we found she always brings a high level of energy, professionalism and enthusiasm in all training and development ventures. This has transferred to each and every participant for excellent results.
We would highly recommend Retail Training Consultancy for training and development of employees.”