Description
This qualification is specifically designed for new and existing managers, team leaders or supervisors that require upskilling in the art of team management and leadership.
Enrol now
Let’s Get Started !
ATHE Diploma in Business and Management (QQI Level 6)
€3,750.00
Related products
Diploma price €2,490
A non-refundable deposit of €150 to secure your place.
Students will be issued an invoice for the remaining fees, with bank transfer details.
A 10% discount will apply to students paying the full course fees upfront.
Staged payments available:
- €830 due a week before the start of the course
- €830 due a week before the start of Unit 3
- €830 due a week before the start of Unit 5
Overview
This qualification – ATHE Level 4 Extended Diploma in Business and Management – provides opportunities for learners to develop underpinning skills, personal qualities and attitudes essential for successful performance in working life. It also provides a breadth of knowledge and understanding of subject matter related to business and management.
This qualification is specifically designed for new and existing managers, team leaders or supervisors that require upskilling in the art of team management and leadership.
This is a highly interactive qualification, delivered using blended learning methodologies, which can include; virtual classroom, face to face workshops, self-directed distance learning, case studies, role-plays, video presentations, and group discussions. Practical workplace examples are used throughout the delivery to provide a fuller understanding for the application of the learner’s new knowledge and skills.
Course delivery
Each Unit of learning is completed by the learner over four to six consecutive weeks. Learners have 24-7-365 access to learning resources (books, handouts, case studies, models, etc.) for the duration of their study, from our state-of-the-art LMS (Moodle), providing for flexible and convenient learning. Learners are required to complete several learning activities along with a number of Assignments. Learners have one-to-one tutor support to complete all Assignments.
Course activities
- Classroom tuition (face-to-face or virtual)
- Learner materials, textbooks, handouts, tools, aids, etc
- One-to-one Tutor support to complete the Assignment
- Grading of Assignment and certification from ATHE
Course content
UNIT 1: THE BUSINESS ENVIORMENT
Unit Content
- The Types of Organisations and their Purposes
- The Structure of Organisations
- The Impact of the Market Environment on Organisations
- The Nature of the National Environment in which Organisations Operate
Unit Objectives
By the end of this Unit, students will be able to:
- Explain the different types of organisations
- Discuss the purposes of different types of organisation
- Analyse the responsibilities of organisations
- Assess the extent to which a specific organisation meets its stated purposes
- Evaluate the different types of structures found within organisations
- Explain the functions of different departments in organisational structures and their inter relationships
- Evaluate the influences of globalisation on organisational structures.
- Critically assess the structure of a named organisation, identifying areas for development
- Analyse the impact of supply and demand on the prices of goods and services in markets
- Analyse possible planned interventions in the marketplace and their impact on organisations
- Assess the response of a named organisation to changes in its market
- Explain the importance of national entrepreneurship strategy
- Explain the role of monetary and fiscal policy and the possible impact on organisations and their activities
- Evaluate the impact of competition policy and other regulatory mechanisms on the activities of a selected organisation
- Compare and contrast the benefits and challenges to a specific business operating in different economic environments
UNIT 2: PEOPLE IN ORGANISATIONS
Unit Content
- Communication Practices within Organisations
- Effective Teamwork
- Issues Associated with Remote Working
- Organisational Monitoring and Support in the Workplace
Unit Objectives
By the end of this Unit, students will be able to:
- Analyse the benefits of effective communication to organisations
- Analyse policies and procedures that are used to enhance communication within organisations
- Explain legislation relevant to communication within organisations
- Evaluate how the organisational structure impacts on the communication methods used
- Analyse the impact of new technologies on organisations’ communications systems and practices
- Assess the benefits of team working to individuals and organisations
- Analyse why teams might fail to meet their objectives
- Evaluate the impact of leadership styles on teamwork
- Analyse the application and effectiveness of teamwork in a given organisation
- Explain the implications of the different ways in which people work remotely
- Evaluate common working practices used by those working remotely in different contexts
- Analyse the leadership styles suitable for remote working
- Explain how HR departments can provide support and monitor people within the workplace
- Assess policies and procedures designed to support and monitor people in the workplace
- Evaluate the impact of legislation on employee relations management in different organisational
UNIT 3: COMMUNICATION SKILLS FOR BUSINESS
Unit Content
- Internal Communication within Organisations
- Organisational Communication with Customers
- Factors that Impact on the Effectiveness of Communications in Business
- Presenting Oral Information Effectively
- Communicating Effectively in Writing
Unit Objectives
By the end of this Unit, students will be able to:
- Explain the process of communication within organisations
- Assess the appropriate use of different internal modes of communication for different purposes
- Analyse barriers to effective communication within organisations
- Analyse possible legal and ethical issues in relation to the communication of information within organisations
- Evaluate formal communication systems used by organisations to communicate with customers
- Analyse the effectiveness of using social media to communicate with customers
- Assess the images organisations portray through their communications
- Analyse the impact of relationships found in organisations on effective communications
- Assess the impact of non-verbal communication on the effectiveness of oral communications
- Assess the impact of technology on oral and written communication
- Review the use of conventions in written communications
- Evaluate the effectiveness of a range of communications (verbal and non-verbal) in contributing to the success of a specified organisation
- Design an oral presentation for a specified audience
- Present complex information orally using technology
- Assess effectiveness of own communication
- Adapt and use own oral communication for different specified audiences and purposes
- Communicate complex information for specific purposes
- Document a meeting
- Use charts and graphs to convey quantitative data
- Review own written communication
- Adapt and use own written communication for different audiences and purposes
UNIT 4: FINANCIAL AND MANAGEMENT ACCOUNTING TECHNIQUES FOR MANAGERS
Unit Content
- Financial and Management Accounting Systems
- Assessing Business Organisation Performance
- Applying Management Accounting Techniques
Unit Objectives
By the end of this Unit, students will be able to:
- Compare management and financial accounting systems
- Analyse financial and management techniques used for recording financial information
- Evaluate the usefulness of financial and management accounting statements to stakeholders
- Evaluate the benefits of financial and management accounting systems for a specific business organisation
- Evaluate how a specific business organisation integrates financial and management accounting systems into their organisational processes
- Analyse components of working capital
- Explain how business organisations can effectively manage working capital
- Use ratios to measure the performance of a business organisation
- Evaluate the usefulness of ratio analysis when assessing organisational performance
- Use budget and actual figures to calculate and interpret variances.
- Evaluate the use of different costing methods for pricing purposes
- Use capital investment appraisal techniques to evaluate a specific business decision
- Evaluate the benefits of management accounting techniques in supporting financial decision making to ensure long term financial stability
UNIT 5: RESOURCE MANAGEMENT
Unit Content
- The Key Features of Resource Management
- The Importance of the Effective Use of Physical Resources
- Using Human Resources Effectively
- Reviewing the Effective Use of Resources
Unit Objectives
By the end of this Unit, students will be able to:
- Analyse the differing resource requirements of organisations in different sectors of the economy
- Explain the importance of resource management and how this is achieved
- Evaluate internal and external factors which impact on resource management
- Evaluate how the use of physical resources is monitored and managed
- Evaluate the measures to reduce the impact of resource wastage
- Assess the costs of high-profile technological failures
- Assess the business case for the use of ethical and sustainable resources
- Evaluate recent cases of resource wastage and how waste could be used as a resource, using examples
- Assess the need for human resource planning in the workplace
- Evaluate the methods used to monitor employee performance
- Assess the effectiveness of reward systems in different contexts
- Evaluate the impact of employee engagement in an organisation
- Explain the data needed to review and make judgements on employee performance
- Explain the data needed to review and make judgements on the utilisation of physical resources
- Evaluate how resource management practices have contributed to business success or failure, using examples.
UNIT 6: MANAGING OPERATIONS
Unit Content
- Methods of Time Management
- Setting, Prioritising and Monitoring SMART Objectives for the Team
- Assess Achievement of Workplace Objectives
Unit Objectives
By the end of this Unit, students will be able to:
- Analyse why effective operations management is important for organisations
- Discuss techniques for planning business operations
- Evaluate approaches to operations management and the role managers play
- Discuss the process model and performance objectives used in managing operations
- Evaluate the issue of quality for business operations
- Assess the significance of the performance objectives that underpin operations management
- Evaluate, by using a process model, how a specific organisation manages its operations
- Discuss techniques that a specific organisation uses when making operational management decisions
- Discuss operational outcomes for a specific organisation to facilitate operational management decisions
- Assess the usefulness of network plans for a specific organisation, when making operational management decisions
- Analyse how to review the implementation of operations management in a specific organisation
- Justify the use of critical path analysis for a specific organisation when making operational management decisions
UNIT 7: CUSTOMER RELATIONSHIP MANAGEMENT
Unit Content
- The Importance of Customer Relationship Management to Business
- Achieving Good Customer Relationship Management
- The Use of Loyalty Schemes in Customer Relationship Management
- Planning Improvements to Customer Relationship Management in a Chosen Organisation
Unit Objectives
By the end of this Unit, students will be able to:
- Explain the key features of customer relationship management
- Analyse the benefits of good customer relationship management to business
- Analyse the impact of quality management systems on customer relationship management
- Evaluate the methods used to measure customer satisfaction
- Evaluate the processes necessary for achieving effective customer relationship management
- Assess the role of internal staff in achieving effective customer relations experiences
- Assess the role of external stakeholders in achieving effective customer relations
- Analyse the impact of employee engagement on customer relations experiences
- Analyse the use of loyalty schemes to gain information about customers
- Explain how the information gained is used to inform business decision making
- Evaluate methods used to segment customers as part of a customer relationship management process, in a specific organisation
- Review customer relationship management in an organisation
- Propose improvements to processes for customer relationship management
- Propose improvements to the role of staff in promoting good customer relationships
- Produce a plan for the implementation of improvements
- Gain feedback on your plan and make amendments
UNIT 8: THE MARKETING MIX
Unit Content
- The Role of the Product or Service in the Marketing Mix
- The Role of Price in the Marketing Mix
- The Role of Place in the Marketing Mix
- The Role of Promotion in the Marketing Mix
- The Role of Process in the Marketing Mix
- The Role of People in the Marketing Mix
- The Role of Physical Evidence in the Marketing Mix
Unit Objectives
By the end of this Unit, students will be able to:
- Analyse how the features and benefits of a product or service are used in the marketing mix
- Describe the use of the marketing mix at each stage of the Product Life Cycle
- Analyse how a business can create lifetime value to a customer by using the Customer Life Cycle
- Evaluate the role of the product or service in the marketing mix of a chosen organisation
- Analyse the use of pricing to reflect the perceived value of the benefits of a product to the buyer
- Analyse the use of pricing to offset the costs of product manufacturing and/or service delivery
- Analyse the effects of adjusting the price of a product or service
- Evaluate the role of price in the marketing mix of a chosen organisation
- Analyse the role of direct and indirect distribution channels to move products and services from the provider to the buyer
- Analyse the use of intensive distribution, selective distribution and exclusive distribution in the market coverage of products and services
- Assess the advantages of using a direct marketing channel
- Evaluate the role of place in the marketing mix of a chosen organisation
About ATHE
Introduction
ATHE is Awards for Training and Higher Education.
ATHE is a global awarding organisation regulated by Ofqual and other UK and international regulators. They work with 200 recognised centres in over 45 countries.
ATHE offers a wide portfolio of vocationally orientated and internationally recognised qualifications – such as business and management, law, finance, computing and healthcare. They have also developed a diverse range of regulated bespoke qualifications for clients through their qualifications development service.
ATHE qualifications are approved as progression pathways to relevant Bachelor’s and Master’s Top Up degrees by a growing number of Irish and international Universities, providing significant tertiary education opportunities for our learners.
Qualifications
The ATHE Level 4 Extended Diploma in Business and Management qualification is a 120-credit Ofqual regulated qualification that is the equivalent level to the first year of a Bachelor’s degree.
The ATHE Level 4 Extended Diploma in Business and Management has been designed for learners who wish to develop the skills and knowledge required for roles in management. They have also been developed with progression in mind and enable learners to continue on to a range of Bachelor’s degrees.
How to get certified
Complete the ATHE Level 4 Extended Diploma in Business and Management Units
Virtual classroom sessions are recorded for learners to access at a later date or in different time zones or where unable to attend
Complete Self-Directed Learning hours and Unit Assignments
One-to-one tutor support is provided
Submit your Assignment(s)
Learners have six weeks to successfully complete each Assignment
Achieve Your Qualification
Learners will receive their ATHE Qualification approximately 3 to 4 months after having submitted their final Assignment
Read what our clients say
Patrick Scott S.
HR Manager | Grand Hotel Malahide and the Marine Hotel Sutton
“We’ve been fortunate enough to work with Southeast College for over a year and a half where Susan has successfully delivered our GROW Management Development Programme. The purpose of this bespoke course was to upskill our Managers on how to effectively coach their teams and deliver feedback on a consistent basis using the necessary tools provided by Susan. To date, we’ve successfully enrolled over 20 members of our management team on this programme which has transformed our colleagues experience with the hotels as our Managers are now equipped with both the skills and knowledge to deliver this within their departments. The GROW model has now formed part of our culture and we look forward to working with Southeast College for the foreseeable.”
Niall Carolan
Learning & Development | Chadwicks Group
“Chadwicks Group have a long-standing partnership with South East College in delivering our internal people development programmes. The tailored accredited programs such as our Management Development Programme and our Sales Academy Programme have been invaluable in developing and retaining talented colleagues within the group. Graduates have progressed to fill various management roles, as well as becoming invaluable members of our team. These programs are a strategic enabler that adds value to Chadwicks, helping to future proof our organisation for the challenging times ahead.”
Susan McManus
Training and HR Manager | Irish Pharmacy Union
“South East College has delivered ‘Platinum’ training over the years. Learners are blown away by South East Colleges’ professionalism, flexibility and adaptability. They invoke total engagement from their learners and provide the learner with the ability to apply what they have learned to their job function.”
Caroline McKenna
Sales Productivity Manager | CDE Global Ltd
“I have had the pleasure of working with Susan Madden and the Team from South East College on a project focusing on sales leadership that involved 40 participants from around the world for 1 week of professional development. Having briefed Susan on my objective for the week, Susan very quickly translated my idea into something tangible that brought my proposed agenda to a level best described as world class. The quality of the training was second to none and Susan created an engaged learning environment for the duration of the event.
I would highly recommend Susan and the team at South East College for any training and facilitation requirements. Susan is without a doubt the best trainer / facilitator I have encountered in my 16-year career in business development. “
Jackie McEnteer
Key Account Manager | Fleetwood Paints Ltd
“Fleetwood Paints have a long-standing partnership with Susan Madden and we are delighted to be entering this new chapter with South East College online. Fleetwood Paints and South East college share a common theme of investing in people and nurturing professional and personal development within business. We are thrilled to have the continuous support and the innovative mindset of Susan throughout the years in helping us to work towards our maximum potential in business and looking forward to working with south East college in the future.”
Michelle Soden
Human Resource Manager | Pelco Group Ltd
“We have worked with Susan and the team at South East college for almost 13 years. Susan has supported us in the areas of Strategic Planning, the design and delivery of extensive Management Development programmes along with HR support and consultancy. This work has had a significant influence on the successful growth and development of our business. Susan works in true professional partnership with organisations and provides very valuable insight, challenge and strategic guidance while never losing sight of the commercial basics and practicalities!”
Patricia Arnold
Customer Relationship Executive | BWG Foods
“BWG Foods has worked with Susan Madden, principal of Retail Training Consultancy for up to 15 years. Most recently we have worked in partnership to develop and deliver a bespoke champion customer service programme which was aimed at employees across our retail and wholesale estate. The objective of this training programme was to equip all retail and wholesale employees with the knowledge, behaviour and attitude to deliver exceptional customer service through an in-store champion, specifically trained and motivated in their task.
Working in partnership with Susan we developed and delivered a highly engaging series of workshops. These challenged the participants to excel in the area of customer service. With Susan’s mentoring support each participant succeeded in bringing real change to our business and changed attitudes and perceptions to customer service throughout.
In our experience of dealing with Susan we found she always brings a high level of energy, professionalism and enthusiasm in all training and development ventures. This has transferred to each and every participant for excellent results.
We would highly recommend Retail Training Consultancy for training and development of employees.”
Oonagh O’Hagan
Managing Director | Meagher’s Pharmacy
“The Meagher’s Pharmacy Group has a long-standing relationship with Susan Madden, and partnership with South East College. The Meagher’s Team and I have continued to work closely with Susan and her colleagues on business development projects, further education of management and upskilling of individual team members. Susan has continued to provide me with invaluable support, advise and wise counsel over the years!”